Your AI agents are talking to your people. Do you know how it's going?
AI agents now handle a growing share of conversations with your employees and customers. ciopulse for AI Agents reads every one of them, calculates the experience it delivered, and asks your people directly — the same way ciopulse has measured service desk experience for years.
Access instructions arrive by email. The demo is free.
Not ready for that yet? Run a free pulse check → Ask your people how your AI agent is going.
AI agents are the new front line.
Service desks, HR, customer support — conversations that used to reach a person now reach a model.
Dashboards tell you what the agent did.
Tokens, latency, resolution rates. None of it tells you how the interaction felt.
Trust is the adoption bottleneck.
If people have one bad agent experience, they route around it — and your AI investment stalls quietly.
See both sides of every conversation.
Two measurements no dashboard gives you together.
What we observe (the transcript lens).
Your agent sends ciopulse a copy of each conversation when it ends. Our reader scores every one of them — sentiment as it moved through the conversation, whether it understood first time, whether people asked for a person, whether they believed the answer, and how it ended — and calculates an Experience Score for every conversation, not a sample.
What we ask (the survey lens).
After a sample of conversations, the person gets the same three-question NPS survey your service desk already uses — by SMS, a chat link, or your ITSM. Because "the model thinks it went well" and "the person felt helped" are not the same thing.
Every conversation scored. A sample confirmed by the people themselves. One picture of how your AI agents are really doing.
Both lenses, on one screen.
The transcript diagnostic across every conversation on the left. On the right, the survey benchmark: the AI agent beside your service desk and the pooled range, factor by factor, with lost productive time underneath.
In your stack in a day. Never in your critical path.
Send a copy.
When a conversation ends, post it to one endpoint. Any agent, any platform — built in-house or bought. One page of documentation.
Ask a sample.
The survey link goes out after the conversation — from Amazon Connect Customer, your ITSM, or the chat itself. Voice or chat.
Insight lands.
Experience Scores, sentiment, NPS and experience factors per agent, per channel — in the dashboards your service leaders already know.
True to the ciopulse philosophy: one page of integration documentation, no proxy in your traffic, no credentials into your systems, you control what's shared.
Where the insight lands.
Every conversation in one list: channel, support group, turns, Experience Score, the signals the reader found, lost time, and the ticket, where one was raised.
What you get
Every conversation scored.
An Experience Score for each conversation, with the signals behind it — not understood, frustration, escalated.
The four questions every AI agent comes down to.
Did they trust the answer? Did they express frustration? Did they ask for a person — and get one? How did it end — contained, escalated or abandoned?
NPS beside your service desk.
The same survey, so the AI agent's NPS sits next to the service desk's and the peer benchmark on one scale.
Experience factors compared.
For each factor, how often satisfied people named it — AI agent vs service desk vs the benchmark range.
Lost productive time.
From the survey, per conversation and recovered in total — the number a CFO asks about.
Every conversation, in detail.
Transcript, score, factors and the person's own survey answer, side by side.
One conversation, opened.
The transcript with the moments that mattered highlighted, the Experience Score, the factors behind it, and what the reader found, side by side.
Works with agents you build. And agents you buy.
Whether your AI agent was built in-house, by an agency, or comes embedded in a platform — if it can send a copy of a finished conversation, the system can measure it. One open contract, implemented in minutes by whoever owns the agent. No lock-in to any AI vendor, model, or framework.
Built by the team enterprises already trust to measure service experience.
Be there when the agents get their first review.
ciopulse for AI Agents is in early access. Shape the roadmap and set the first benchmark.
Access instructions arrive by email. The demo is free.