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Terms of Use

Welcome to CIO Pulse, operated by Silversix Pty Ltd (“we”, “us”, or “our”). These Terms of Use apply to all users of the CIO Pulse website (cio-pulse.com) and our services (“Service”). By accessing or using the Service, you agree to these terms.

1. Definitions

  • “Service” refers to the tools, surveys, insights, and dashboards provided by CIO Pulse as part of your subscription.
  • “Subscriber” means the entity or individual who enters into a subscription with us.
  • “Content” includes any material submitted to or generated by the Service, including feedback data.
  • “Confidential Information” means any non-public business, technical, or operational information shared under the subscription.
  • “You” means the user, administrator, or representative of the Subscriber.

2. Subscriptions

The Service is offered as a fixed-term 12-month subscription, billed in advance. Subscriptions do not renew automatically. Access will end unless a new agreement is made before expiry. We may offer free trials or satisfaction guarantees at our discretion. No refunds are provided for unused time unless required under Australian Consumer Law.

3. Termination

We reserve the right to suspend or terminate access at any time in cases of misuse, breach, or unlawful activity. Upon termination, all access to your data and the platform will cease. We may refer any suspicious or malicious activity to appropriate authorities.

4. Use of Service

  • Only provide data (including email addresses) that you are authorised to use.
  • Use the Service for lawful, internal business purposes only.
  • Do not reproduce, resell, reverse engineer, or commercially exploit the platform or its insights.
  • Do not transmit malicious code, spam, or offensive material through the Service.

5. Content and Data

You retain ownership of your uploaded data and survey content. We may use aggregated, anonymised data to improve our service and for benchmarking purposes. We may modify or remove data that violates these Terms. We comply with all applicable privacy and data protection laws.

6. Confidentiality

Both parties agree to protect each other’s Confidential Information. Disclosure is only permitted with written consent or where legally required.

7. Intellectual Property

All trademarks, branding, source code, and content generated by CIO Pulse remain the sole property of Silversix Pty Ltd. No rights are granted except those expressly outlined in these Terms. Use of our intellectual property requires prior written permission.

8. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of the Service. Our total liability is limited to the amount you paid in the three months prior to the claim.

9. Governing Law

These Terms are governed by the laws of Victoria, Australia, and any disputes will be subject to the jurisdiction of its courts.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes indicates your acceptance.

11. Contact

For support or legal inquiries, please contact: support@cio-pulse.com

Last updated: 04/12/2025