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CIO Pulse AI Usage & Data Policy

At CIO Pulse, we recognize that organizations must adhere to strict policies when adopting AI. To support this, we implement the following safeguards so our customers can use AI responsibly within their governance requirements. Our AI features are branded as PulseAI.

Data Isolation

  • Customer data is stored in their own instance.
  • Customer data is never used to train the underlying models.

Infrastructure

  • Processing occurs in regional data centers selected by the customer.
  • Built on LLMs with enterprise-grade security & compliance.

Compliance

  • AI features are strictly opt-in.
  • Regional data boundaries are respected (e.g., AU, EU, US).
  • Customers can opt-out of AI features at any time.

Transparency

  • Clear communication of how AI features work and what data is used.
  • Customers are notified of any policy or capability changes.

Policy Details

Data Privacy & Training

Customer inputs and outputs are never used to train foundation models. Your data remains private and is not exposed to third parties for model improvement.

Regional Processing

All AI processing occurs within the customer’s selected region (e.g., Australia, EU, US), supporting data residency and regulatory requirements.

Account Boundaries

Data is processed within secure, isolated account boundaries. This prevents commingling with other customer data and ensures only the originating customer can access their prompts and results.

Enterprise-Grade Security

Our AI infrastructure leverages providers that meet stringent enterprise security and compliance standards, including industry frameworks such as ISO, SOC, GDPR, and the Australian Privacy Act.

Opt-In Model

AI features are strictly optional. Customers must enable them explicitly and can opt out at any time without impact to their core CIO Pulse service. Customers can enable or disable PulseAI directly from their admin interface using their existing admin login.

By combining strict isolation, regional processing, and compliance alignment, CIO Pulse ensures AI capabilities can be used responsibly within the governance requirements of modern enterprises.

Last updated: 26/08/2025